01
Understand
Discuss the task, files and current process.
DIGITAL SOLUTIONS FOR BUSINESS
Customer portals and order tracking
A customer page for viewing order or repair progress, statuses, photos and documents.
Customers can check progress themselves, reducing repeated questions.
Start with one specific task. We agree the scope and price before development.
How could this work in your business?
Give customers a view of their own order progress
Customers see their information and agreed work stages in one place. The portal can connect to an internal order or repair management system. Access methods, displayed data and notifications are selected for your process.
What we agree before starting
- Input files and data sources
- The exact result of the first version
- Reference tests and exceptions
- Handover, integrations and support
ERAY LAB · repair management system
HOW WE WORK
From your workflow to a working tool
02
Agree
Define the first scope, result, price and timeline.
03
Verify
Check your reference examples and agree revisions.
04
Hand over
Agree launch, instructions and ongoing support.
Contact
What result does your project need?
Describe the current situation and desired result. We will agree the initial scope, price and timing.
What do we need to provide?
Provide a description of your current workflow and anonymised file, document or product examples. We discuss rules, integrations and the result you need.
What is included in the first version?
Customers see their information and agreed work stages in one place. The portal can connect to an internal order or repair management system. Access methods, displayed data and notifications are selected for your process.
How do we agree handover and support?
Before development, we agree launch arrangements, access, data use, instructions and support. Additional features and later changes are discussed separately.